Problem
When handling calls across multiple brands, agents cannot easily see which brand/number the customer is calling. This can lead to mistakes such as greeting the caller with the wrong brand name, creating confusion or a rough start to the conversation.
Proposed Solution
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Allow editing of the incoming call pop-up, or
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At minimum, display the name of the phone number/brand instead of just the raw number.
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Optional enhancement: include a brand logo alongside the number name for clearer multi-brand handling.
Benefit
This would reduce mistakes in customer greetings, improve clarity for agents, and support smoother conversations—especially in multi-brand environments.
Quick sketch of the idea:
