Feature Request: "Do not assign to Creator" option for specific ticket types | Community
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Submitted

Feature Request: "Do not assign to Creator" option for specific ticket types

  • April 30, 2026
  • 0 replies
  • 6 views

Hello,

We are currently facing the following issue:

  1. A teammate raises a specific back office ticket type
  2. The ticket is auto-assigned to an inbox with Balanced Assignments method (switching to manual assignment is not an option)
  3. The teammate who raised the ticket is part of the inbox and gets the ticket assigned to them

We have a particular back office ticket type that necessitates the involvement of a different teammate so that an independent evaluation is performed. Thus, having an option to prevent balanced assignment to the ticket creator will be helpful.