Hello,
We are currently facing the following issue:
- A teammate raises a specific back office ticket type
- The ticket is auto-assigned to an inbox with Balanced Assignments method (switching to manual assignment is not an option)
- The teammate who raised the ticket is part of the inbox and gets the ticket assigned to them
We have a particular back office ticket type that necessitates the involvement of a different teammate so that an independent evaluation is performed. Thus, having an option to prevent balanced assignment to the ticket creator will be helpful.