Feature request: Internal Review & Approval for Intercom posts
Our product and marketing team regularly publishes news updates to our customer portal via Intercom.
Before anything goes live, our marketing and communications team must have the chance to do a final editorial check for language and grammar.
Right now, Intercom only notifies teammates when a customer replies—not when a teammate first posts something. This makes it impossible to ensure quality before content reaches our customers.
An internal notification and approval workflow for new posts should be standard functionality, not something we have to patch together with workarounds or APIs.
This could be made available very easily: just like with “Signals,” teammates in the same group could receive an email, desktop, or phone notification when something new is posted. Preferably before it goes live, but even this initial step would already help us enormously.
It’s a simple, logical step that would immediately improve quality control for any organization using Intercom to communicate with customers.