Hi,
I'd like to log a feature request and get your read on it.
We rely heavily on automation and an AI agent in our support setup, and one of our biggest time sinks is duplicate tickets — the same user opening two or more conversations about the same request. We'd love to deduplicate these programmatically.
The Merge into action already exists in the Inbox UI and is exactly what we need. The gap is that it's UI-only — there's no REST API endpoint or Workflows action to trigger it, so our automation and AI agent can't use it. I've confirmed this in your developer community (the "Conversation Merge via API" thread), where your team confirmed merging is currently manual-only.
My ask: could you log a request for the existing merge action to be exposed via the API? Since the feature already exists in-product, this should be surfacing it rather than building something new.
And to double-check before we plan around it — is there genuinely no current API or Workflows path to merge two conversations? If there's anything on the roadmap here, even rough timing would help us decide whether to build a workaround in the meantime.
Thanks,
Daniel
Praktika