The Problem: Currently, when our team makes outbound calls that go to voicemail, the automated survey script plays at the end of the voicemail message.
The Solution: We would love a feature that lets us set a minimum duration timer for outbound calls before a survey is triggered (e.g., only send a survey if the call lasts longer than 2 minutes). This would ensure surveys are only presented after actual conversations and circumvent the issue of leaving surveys on voicemails.
Submitted
Feature Request | Minimum call duration timer to trigger outbound call surveys
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