Feature Request: One-click Voicemail Drop for Intercom Phone

Hi Intercom Team & Community! 👋
 

With Intercom doubling down on Phone functionality, there’s one essential efficiency feature our team is really missing: Voicemail Drop.

The Problem: When agents make outbound calls and hit a customer's voicemail, spending 30–60 seconds manually reciting the exact same message every time slows down our team significantly.
 

What we’d love to see:

• An option for agents to select a pre-recorded audio message when they hit a voicemail.

• A single click to "drop" the recording into the voicemail box and disconnect the call instantly, allowing the agent to move on to the next conversation immediately.

This is a standard feature in many telephony platforms (like Aircall or CloudTalk) and would be a huge productivity win for teams using Intercom Phone!