Feature request - Prevent users from starting a new conversation outside of business hours | Community
Skip to main content
Submitted

Feature request - Prevent users from starting a new conversation outside of business hours

Related products:Core Inbox
  • January 25, 2026
  • 0 replies
  • 3 views

Hello! Right now, users only see the “the team will be back in (X amount of time)” message once they already chat in. I think it would be really helpful if they could see this before and aren’t allowed to chat in during off hours at all. It can be overwhelming after the weekend or a holiday to come back to a lot of open chats. I think this helps to set clearer boundaries and expectations, while maintaining clear communication. Thanks!