Hi,
We have many customers who don’t complete the ticket form and continue to send messages. In the workflow, there is an option to disable customer replies, but in the chat it simply says that the conversation is closed.
It would be very useful to automatically re-enable customer replies once the customer has filled out the form. This would save a lot of time, as we currently spend a lot of effort explaining to customers how to complete the form.
We have a macro for this, but it would be a great addition if Intercom could handle it automatically.