Hi Intercom Team,
I wanted to share a couple of small but impactful usability issues I've encountered when editing articles that use expandable sections:
-
Heading Format Reset:
When pasting content into an expandable section, it automatically converts the pasted text into an H2 heading, regardless of the original format. This forces me to manually reset each section to the appropriate heading type every time, which slows down the editing process. -
Sections Auto-Expanding on Edit:
After saving an article and then clicking "Edit" again, all expandable sections reopen by default. For articles with many sections, this makes it difficult to quickly pick up where I left off. It would be a huge time-saver if previously collapsed sections remained collapsed or if the editor could remember the scroll position and state of the sections.
These are minor adjustments, but resolving them would really streamline the workflow and improve editing efficiency.