Seems like this idea has come up a few times, but I’ll just add my $0.02 here.
The fill-in field function for Tours is good, but when it comes to Addresses or even User Info, it’s greatly expands the number of steps in a Tour when you have to tell them “This is your street, now your state, now you country, now your post code” when all you’re really asking them to do is “Fill in your Address” across multiple fields. So this is my feature request, I see two models that would be valuable to Tours.
- Multiple Field fill-in
- You already have “force user to fill in this field”, we just need to tweak this to say “force user to fill in this array of fields (all within the selector on the tour).
- This would achieve a lot of the optional vs mandatory form field problems your other topic talk about.
- Auto-fill multiple fields
- Problem: What I notice when creating a Tour where users fill in fields, is that any error in their input is often not caught until much later in the tour, which then throws off the “Save” step of the tour, because the tour thinks they hit save (and it worked) when in reality, the error checking kicked in and said “I can’t save with that error in your input”.
- My proposed solution is a new feature where instead of “force user to fill in this field” it’s “Fill in this field with this value for the user”. In this way I can fill in a whole field with mock data so it explains to the user, but they don’t need to think about real data to put in those fields. It also prevents ID10T errors from typos/erroneous data, and as the Tour designer I can decide whether or not I actually save this mock data or not and click on something else.
Anyway, Tours is what brought my company to Intercom in the first place and I feel like it’s one of your premium features, so either of these two options would take Tours to another level of flexibility.
Hope that helps,
Just my $0.02,
Bryce R.
