Currently Inbox Views are working solely on conversation attributes and conversation data attributes. It would be so much more effective if we can filter buy company/user data as well... Why?
(a) we need to work really hard to push user/company data into the conversation data, it makes everything much less flexible.
(b) it makes data sticky. If I edit company data (manually or by api after user/company product behavior) , the conversation data attribute doesn't change.
I assume the initial setup was do to resource management, but I think you can afford some more resources on it, no?
Submitted
Filter conversations by company data (not only conversation data)
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.