Filter conversations by company data (not only conversation data) | Community
Skip to main content
Submitted

Filter conversations by company data (not only conversation data)

Related products:Core InboxReporting
  • November 6, 2025
  • 0 replies
  • 14 views

יניב

Currently Inbox Views are working solely on conversation attributes and conversation data attributes. It would be so much more effective if we can filter buy company/user data as well... Why?
(a) we need to work really hard to push user/company data into the conversation data, it makes everything much less flexible.
(b) it makes data sticky. If I edit company data (manually or by api after user/company product behavior) , the conversation data attribute doesn't change.
I assume the initial setup was do to resource management, but I think you can afford some more resources on it, no?