We are using tracker tickets to track feature requests. And BO tickets for all issues that need to be escalated. The issue is, if we were to want to search and read all conversations for each ticket type, we cant do so from the search function, so we have a harder time accessing our information from there.
Additionally, intuitively one would expect to be able to search and sort inside of views: we are categorizing things by ticket type and sending them to views, but can’t search for specific things inside of these “folders”, lets say, again making our insights harder to access. And the same thing relates to tracker tickets: Tracker tickets have many conversations in them, which may have different tags or topics in them (in our case we use them for repeated issues/feature requests), so we need to search based on these differences inside of the tracker itself.
To sum, every combination of conversations and tickets in a specific place should have the possibility of searching, sorting and filtering.
