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Filter shortcut macros by their folder in settings

Related products:Core InboxTickets
  • August 13, 2026
  • 0 replies
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We can group macros into folders in the inbox settings > Macros but when agents are handling tickets, it is still one long list of macros to select from. It would be helpful to filter the shortcut when handling tickets to one specific folder so that way spanish response agents only see spanish macros to choose from, english see english, and so on.