Filters / search for Tickets Portal

Hi @Khrystyna 👋

Thanks for this suggestion. I will let our product team know this is a feature you're eager for 🚀
 

Whenever we do release new features, we announce them on the Product Changes page, so I would recommend keeping an eye there. 👀

Hi!

Hope you’re doing well. Any news about this?

Best regards

Hey ​@Catalina Venegas , 

Thank you for following up on this planned feature! To give context on how our team builds and releases features, they come together twice a year and build out the roadmap for the following six months. As is usually the case with roadmaps, changes may happen throughout the course of 6 months. While we have confidence we will deliver the product improvements described here, the shape and scope of the solutions, as well as the date they ship, may change as we learn and iterate during build. This particular feature has been pushed out to the first half of this year.

We will keep you updated here as soon as it is available.

I cannot up-vote this enough.

Some customers have several tickets.   They have support tickets, service request tickets, project related tickets, etc.

The ability to search and better filter is very needed to support the different workflows and needs of the customers.   Especially when you look with multiple teams you work with at a customer.

How is it that there is no search from the ticket portal??  Big oversight, Intercom.  Please make this core functionality available ASAP.

Thank you for this release, Intercom team!! This is a game-changing update for our Intercom users.

​@Paul D Excited to see this update -- Can you share any links to documentation about this release and would it be possible for Intercom to use this as well on your own setup too? 😂

This view is like a black box and I have to click on each one to understand what it is there’s no way to search or filter 🙃

I create a lot of conversations with the Intercom team that create tickets as I’m consulting a variety of Intercom clients so this could be very helpful maybe that’s not as big of an issue for individual workspace owners but it may still be useful to others. 

Hey ​@Nathan Sudds - Here’s a link to our public help article with a bit more information on those filters. 

Hopefully we’ll see a way to filter tickets within the messenger down the road. 🤞