In the new Responsiveness report, we are losing a really great table called “First Response Time Breakdown.”
This is a great tool my team uses to track and set goals on getting customers first responses in certain time intervals. And we’ve used this particular table over the years to do that.
With the new reports, we don’t have a way to segment by these time intervals. So we’d need a new “Segment by” field that would be something like “First Response Window,” which would segment our first response time data, by these time intervals. I would hate to see the legacy report fully go without getting this same report in the new or custom reporting tools.
Thanks intercom team!