Show teammate presence while a teammate has the conversation open (even if not actively typing), until they close the tab or move on.
Teammate presence in conversations needs to persist while someone has the ticket open, not just while they’re actively typing.
Right now, presence disappears too quickly or inconsistently, which leads to multiple teammates working on the same conversation without realizing it.
This has happened repeatedly: I’m actively working in a ticket, step away briefly (5–10 minutes), come back, and someone else is already in the same conversation. In multiple cases, they didn’t see my presence at all, even though I never left the conversation. At the same time, I could see their indicator, so it’s also inconsistent.
This is not just a minor UX issue, it directly wastes time and creates duplicate work.
Impact:
- Teammates unknowingly duplicate effort
- Drafts and in-progress replies get overridden or conflicted
- Requires Slack or external coordination to avoid stepping on each other
- Creates unnecessary friction between teammates
Expected behavior:
- Presence should persist as long as a teammate has the conversation open
- There should be a clear indication when someone is “in” a conversation, even if idle
- Draft presence should be reliably visible across all teammates - super important!
This is a core workflow issue for teams and should be treated as a priority improvement. Thank you!