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Fix ux copy when logged out

Related products:Knowledge & Help Center
  • May 21, 2026
  • 0 replies
  • 26 views

Using the words “unable to load this article” on the logged out page before suggesting people log in makes it look like the link is broken because of how people skim content. This creates a lot of customer questions because links look broken when sending a link to a private help center.

In order for this to be easy for customers, it should say "To view this article, log into (company name and link)."