As of this moment, permission for creating new tickets is bound to creating new conversation, which are 2 totally different entities that have different functions.
Adding customized permission control for tickets creating, view, change status, leaving notes etc. could singnifically improve Company’s internal procesudes and allow room for improvement, control over possible mistakes.
Addittionally, it would be beneficial if those permissions could also be adjusted not for all tickets, but by existing types (back office, tracking etc) and by Company’s ticket types that are created (ex. an agent should be able to create Delivery back-office ticket, but should not be able to create Billing back-office ticket)