We tested the Slack integration and it workes fine.
I´d suggest 2 things:
- To make it possible to create a ticket directly from these threads.
- When setting status to resolved in a ticket (since this wont be possible in a conversation I guess), create a trigger that reacts on the initial Slack conversation with an emoji, eg checkmark ✅ for solved. This would make it easier to see if a thread in Slack already is solved.