Ideally Intercom would support full two-way email sync for Office 365 so that email responses from Intercom inbox would appear in sent folder in Outlook. Other Help Desk providers have this feature.
Archived
Full two-way email sync instead of just one-way forwarding
+3- Intercom Team
Hi
Jennifer here from Intercom
Could you provide more context on why your team would find this useful for our product team?
+1- Intercom Team
Archiving as this request has not had any upvotes since it’s creation more than 12 months ago.
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