There are a lot of times I am at a different tab when I don’t have a chat in Intercom, and if I happen to not get a chat for a while I am set automatically to away & re-assigning (idle) without me knowing, so a feature to get notified about this the same way when a chat is assigned to you would be really useful!
Submitted
Get notified when you are sent automatically to idle (away & re-assigning)
+3- Intercom Team
Hi
Jennifer here from Intercom
Thanks for this feedback, I will let our Product Team know this is a feature you’d find useful!
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