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Group Filters in Reporting

Related products:Reporting
  • April 8, 2025
  • 1 reply
  • 26 views

Please I am begging you to add group filters to reporting. Sometimes I want to look in one chart conversations where it’s assigned to a specific team and (fin AI agent is involved OR a team member replied). We have a lot of conversations that come into Intercom and I can’t broadly report on just all new conversations so I need a way to filter by conversations that Fin was involved (since this is only available to customers) and where a team member was involved. Right now I need to build two charts and than manually add these two together. Group filters are crucial!!!

1 reply

Complete joke this extremely basic feature is not available in the REPORT tool but in other parts of the product. Right now it's either all AND or all OR. Forcing to export data and build reports in Excel/sheets.