Have Help Center articles that are linked in the product open up in the Messenger

​@Cecilia Bjerring Knudsen this is already a thing in Intercom’s JavaScript API!

https://developers.intercom.com/installing-intercom/web/methods#intercomshowarticle-articleid

In short, calling

Intercom('showArticle', articleID);

will open the article in the messenger.

Here’s a video of me doing so as an example:

Thanks a lot for the tip, Pierre! 

So the article will open / be triggered when the user clicks on that part of the UI that you highlighted? 

Do you know if it is possible to do with a specific part of an article as well? 

For example: https://help.trackunit.com/en/articles/137636-how-do-i-work-with-alerts-in-trackunit-manager#h_779979ffc1

I'm unsure what TrackUnit is or how it works. But theoretically as long as you're able to run code everytime a click happens, it should be possible. 

If you're using an HTML link (anchor tag) or button you can add an event listener to the 'click' event. (see https://www.w3schools.com/js/js_htmldom_eventlistener.asp on how that looks)

As mentioned I'm not sure what TrackUnit is so I'd contact their support team to ask "Is there a way for me to run a JavaScript function when a specific link is clicked?" if I was in your shoes! 

Thanks for jumping in and helping out ​@Cecilia Bjerring Knudsen here ​@Pierre G ! 🙌 I will mark this as “similar functionality” since this can be achieved with the Javascript API.