Hello Intercom Community! Would anyone else find it useful to be able to select either US English or UK English as a translation language when creating articles?
I’m in a bit of a pickle - our main customer base is in the UK so our Help Centre is written in UK English. More recently, we’ve expanded to the US and have had to duplicate all of our UK English articles and swap UK English words and phrases for US English. This has created a huge mess in our Help Centre as we now have duplicates all over the place, making updating or finding the right articles a nightmare. We remedied this by creating a separate US Help Center (and adding audience rules) but now we’ve run into issues with Fin only being able to pull information from one Help Centre (which needs to be our UK one as most of our customers are there - leaving US customers reading UK English terms and names for features).
This would all be solved by having US English (or UK English, it doesn’t really matter which way round) as a translation language you can select when creating an article.
Submitted
Have UK/US English as a translation language option on articles
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