Hello, when will be the feature to send outbound WhatsApp messages. | Community
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Hello, when will be the feature to send outbound WhatsApp messages.

Related products:Omnichannel (Whatsapp, Facebook, Instagram, X, Switch)
  • January 9, 2023
  • 4 replies
  • 35 views
J

Hello, when will be the feature to send outbound WhatsApp messages. Thanks

    4 replies

    Jennifer K
    Intercom Team
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    • Jennifer KIntercom Team
    • Intercom Team
    • May 22, 2023

    Hi @Juan A12 

    Jennifer here from Intercom 

    Currently, our WhatsApp integration doesn't support mass Outbound messaging. It supports inbound messages from your end users as well as 1-1 messages that you can send to a single User via a WhatsApp template.

    Hope this helps 😀

    Jennifer | Technical Support Specialist
    Jennifer K
    Intercom Team
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    • Jennifer KIntercom Team
    • Intercom Team
    • May 22, 2023
    New→Discussion ongoing
    Jennifer | Technical Support Specialist
    Michaela Hone
    Intercom Team
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    • Michaela HoneIntercom Team
    • Intercom Team
    • October 4, 2024
    Discussion ongoing→Implemented
    Michaela Hone
    Intercom Team
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    • Michaela HoneIntercom Team
    • Intercom Team
    • October 4, 2024

    We have released the ability to send outbound Whatsapp however you must be on our latest pricing model to access this feature 🙏

    Find out details here: 
    https://www.intercom.com/help/en/articles/8632040-outbound-whatsapp-messages

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