Help Centre: proactively opening messenger via links or button | Community
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Help Centre: proactively opening messenger via links or button

Related products:Knowledge & Help Center
  • September 30, 2024
  • 2 replies
  • 20 views

I would like to be able to add a button in one of our support articles in the Help center (created in Intercom) that can say “Contact support” if you have more questions.

When people click it chat bubble opens. 

There are some workarounds mentioned here that arent useful to us, so I wanted to raise it as a feature request

2 replies

Jennifer K
Intercom Team
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  • Intercom Team
  • October 2, 2024

Hi @RossBurrow 

Jennifer here from Intercom 

Thanks for this feedback, I will pass it on to our Product Team and keep my fingers crossed for you 🤞

Whenever we do release new features, we announce them on the Product Changes page, so I would recommend keeping an eye there.


Jennifer K
Intercom Team
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  • Intercom Team
  • October 2, 2024
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