Hi ! As advised by @daniel m15 , I post my feature request here 😊
I would like the option to merge tickets to be available in the Inbox.
When we have two different tickets that are basically on the same issue, we wanted to merge both of them into one. We already use the duplicate detection and the associated closing if needed but for the management of our files and the follow-up of the requests we would sometimes need to merge the requests.
It is a functionality that we had in our previous customer relationship management tool and we are surprised not to find it here. Thanks and have a nice day 😉
