Currently, Help Center articles always display their publication or update date, and there is no configuration option to hide this information.
For many companies, especially those using Help Center content as evergreen documentation, displaying the article date can create the perception that the content is outdated, even when the information is accurate and regularly maintained.
We would like the Help Center to include a configurable setting that allows administrators to:
• Show or hide article publication dates.
• Show or hide last updated dates.
• Configure this setting globally for the entire Help Center.
This would give companies more flexibility in how they present their knowledge base and help maintain customer confidence in the accuracy of published content.
Use case:
Our customers sometimes assume that an article is no longer valid simply because they see an older date, even when the content is still correct and actively maintained. Being able to hide the date would improve the user experience and reduce confusion.
Thank you for considering this enhancement.