Hide Back-office ticket type names shared with customers

Hello everyone, I’d like to request the ability to hide the names of Back-office ticket types that are shared with customers. These names are currently internal and, from a legal standpoint, could be used as evidence against the institution. Since we currently have around 200 Back-office ticket types, it would be unfeasible in the short term to rename or rewrite them, and doing so could also cause confusion and errors among the customer service agents who create these tickets. Thanks!