Develop a distinct sound alert for unassigned conversations, separate from other platform notifications. Additionally, the corresponding field should continue to flash until all unassigned conversations are assigned correctly. Currently, our operators do not always notice unassigned conversations. Although there is a numerical indicator for these conversations, it can often go unnoticed. The sound alert is a useful tool, but as it uses the same tone as new messages and other platform notifications, it cannot effectively highlight pending conversations.
