We have multiple domains and multiple sender e-mails but the web chats all fall back to the default sender e-mail rather than the one for that specific domain. How do we set the sender e-mail to match the domain the chat is from like it does for direct e-mail responses for that domain?
Archived
How do you set up the sender e-mail address for a specific web chat?
- Custom Support Specialist 2
Hey
Sarah from Customer Support here 💪
There isn't actually a way to do this at the moment, when a user starts a chat through the Messenger and doesn't see it within 3 minutes, we send the message to their email address. When we do this, the message will always come from the default sender address which you select in your email settings. This will either be your temporary Intercom email address or the email address you signed up with.👇
Intercom doesn't have a way of knowing which sender address you would like to use in this situation vs when a user sends you an email and you clearly want it to come back from that email address.
It is a great idea though, so I will flag it with the team for you as a feature request.
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