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HTML/CSS support in Conversation/Message API

Related products:Integrations, API & Custom Actions
  • July 2, 2024
  • 2 replies
  • 14 views

Michael Wickey

I would like to send an HTML/CSS message using the Messages API. This would allow us to brand the message and display the information in the nice/formatted way to which our clients are already accustomed. From this Medium article I see that some basic HTML is already supported, but I would also like that to support CSS as well. I see that Intercom already has the ability to render emails within the chat, so I would like the ability to send that html/css directly from the API. 

Thank you, for a great product!

Michael Wickey - Senior Backend Engineer @ Downstream

2 replies

Jennifer K
Intercom Team
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  • Intercom Team
  • July 10, 2024

Hi @Michael Wickey 

Jennifer here from Intercom

Thanks for this suggestion 🙌 I will pass this on to our Product Team on your behalf 🚀

Whenever we do release new features, we announce them on the Product Changes page, so I would recommend keeping an eye there.


Jennifer K
Intercom Team
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  • Intercom Team
  • July 10, 2024
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