Hyperlink to the initial conversation if the client replied to a closed conversation.

If the customer replies to closed conversation Intercom has very nice feature to create a new conversation instead of reopening initial. But there is no reference to what is the initial conversation was, except “RE:” in the beginning of the subject. The teammate has to manually copy and paste subject and try to find it in search. Using "Recent Conversation" not always convenient, as the initial conversation might not be among recent.