Our team has been utilizing Zendesk for a while now, and we've found that it provides excellent ticket field options. One particularly useful feature is the ability for certain fields to appear conditionally, depending on what's been selected in other fields.
Let's say we're discussing a shop and I've got 1000 fields. One of those fields is where agents choose the product type. I want only the fields related to that product type to be visible for the agents to select.
For businesses that offer a wide array of products or services, this would be a significant victory as they require a comprehensive way of capturing diverse details on each of them.
