When our customer send the message throw intercom bot, they always got one message automatically which said
“You will also receive a response via email :
customer email,
we will reply as soon as possible.”
*Sorry it’s japanese.
This message says “You will also receive a response via email”, but sometimes customer cannot get email, so customer confused.
I want to delete this message, and just wanna send “we will reply as soon as possible.”, how can i do that?
If you know could you plz tell me how to do that.
Thank you
