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I want to have a different internal name for articles than external names

Related products:Knowledge & Help Center
  • June 30, 2023
  • 2 replies
  • 19 views

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We have different tiers of users, and different verticals. So for example Vertical A, Base level and Vertical A, Premium level have the same product but pages within the product are enhanced in the premium level and more basic in the base level. 

 

I want to create Help Center articles for these pages that have the same name that are only visible to the applicable vertical and level. But I want my account managers to have access to all of them. The problem is, how will they know the difference between the articles without opening them and searching for the nuances? I want to make it as easy as possible.

2 replies

Jennifer K
Intercom Team
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  • Intercom Team
  • December 18, 2023
Discussion ongoingNot planned yet

Jennifer K
Intercom Team
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  • Intercom Team
  • October 22, 2024
SubmittedArchived