I would love to have accordions as a formatting tool in help centre articles. | Community
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I would love to have accordions as a formatting tool in help centre articles.

Related products:Knowledge & Help Center
  • February 8, 2023
  • 2 replies
  • 15 views

I would love to have accordions as a formatting tool in help centre articles.

 

Very often we have supplementary information like a large table of information that's cruicial to some users but gets in the way for others, the ability to keep these on one page instead of spinning out other guides to link to that clog up search and reducing scroll time on the relevant guide would be really helpful for detail heavy/step-by-step how tos.

 

These would also be great to anchor link to at the top of guides for experienced users who just want the nitty-gritty detail without filtering through the guide itself.

2 replies

  • Active User
  • February 9, 2023

I love this idea. Some of my articles must be long, there's just no way around it; and comprehensiveness is worth striving for in any case. But I don't pretend that every user needs to read every word of such an article. Giving readers the option to expand only those sections that are germane to their interests would do a lot to enhance UX.


Jennifer K
Intercom Team
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  • Intercom Team
  • October 30, 2024
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