I would really like to understand my levels of customer engagement with intercom.
Currently, the overview report shows the number of NEW users, and how many of them started conversations, replied, and reacted to articles.
I would like to see (for the selected time period) total number of users (separate from visitors) that were seen by intercom, how many read an article, and how many started a conversation. If you can combine this with the conversational support funnel (members seeking support) so we can get a full picture of those who are seen by intercom vs those that interact, this would be so much more helpful!
When you allow us to filter that by segments.....even better!
