Dear Sir/Madam,
I have a question about Intercom that I sometimes struggle with. When I’ve just replied to a customer and then close the ticket, it immediately brings me back to the top of the inbox list. That’s quite annoying, especially if you were working somewhere in the middle of the list of messages.
I thought it might be a good idea if, after closing a ticket, you would simply stay in the same place in the list instead?
Kind regards,
Beer van Baarle