I’d love to see Intercom introduce the ability to import and export workflows in JSON format. This wouldn’t just streamline workflow building—it would open the door for a stronger, more collaborative community.
With import/export support, teams could develop and validate workflows in a TEST workspace, then safely move them into Production without having to manually recreate anything. This removes the risk of human error and saves a huge amount of time, especially for more advanced automations.
Beyond internal benefits, this feature could empower the Intercom community to share workflows with each other, helping everyone level up. A great example of this is how n8n handles it: users can export their workflows as JSON files, share them online, and others can instantly import them into their own setup. It has sparked a vibrant ecosystem of shared solutions, best practices, and learning resources.
Giving Intercom users the same ability would encourage collaboration, accelerate innovation, and make it much easier for everyone—from beginners to experts—to build better workflows, faster.