Improve Mobile User Experience by Preventing Scroll to Top When Live Chat Opens | Community
Skip to main content
Submitted

Improve Mobile User Experience by Preventing Scroll to Top When Live Chat Opens

Related products:Messenger
  • October 30, 2024
  • 1 reply
  • 18 views

When the chat widget opens on mobile devices, the webpage automatically scrolls back to the top, disrupting the browsing experience, especially when users are further down the page.

 

Could the code be adjusted to prevent this scroll reset?  Perhaps by preserving the scroll position when the widget opens or not applying classes to the HTML or body element that causes this to occur.  Thanks!

1 reply

Jennifer K
Intercom Team
Forum|alt.badge.img+3
  • Intercom Team
  • November 5, 2024

Hi @Mike6789 

Jennifer here from Intercom
 

Thanks for this suggestion, I’ll pass it on to our Product Team and keep my fingers crossed for you 🤞