Currently, when users are linked to multiple companies via API, the built-in reporting system incorrectly attributes tickets to companies they don't belong to. This makes it impossible to create accurate "tickets per company" reports.
Problem:
- Users linked to multiple companies through API cause ticket misattribution in reports
- Cannot generate reliable company-specific ticket volume reports (e.g., Company H: 5 tickets, Company F: 2 tickets, Company L: 0 tickets)
- Current workaround requires exporting data via API and creating custom reports in external tools
Requested Solution:
Enhanced reporting logic that properly handles multi-company user relationships, ensuring tickets are attributed only to the correct company context in which they were created.
Business Impact:
This would enable accurate company-level reporting for organizations using multi-company setups, improving data-driven decision making and customer success tracking.