I’m trying to keep all my customer feedback in one place, and tracker tickets are a great way to easily send out messages without creating 8,000 tags that I’d eventually want to deprecate. Two things that would make tickets amazing:
- Allow me to connect customers to back-office tickets without notifying them or sending them messages
- PLEASE don’t have these tickets count towards the number totals shown, or at least separate them out from the chats. Our chat inbox is SO cluttered when trying to use these, it’s hard to find the real conversations without creating a “View.” Additionally, I have the intercom app on my phone so I can easily respond to customers when I’m out and about, and I’m pretty OCD about having no badges on my phone. Now that I have 15 feature requests, I always have a minimum of 15 badges. This is so stressful and causes me way more anxiety than I’d care to admit.
We use Linear to keep track of bugs, but things like feature requests which can take months to years to get to are kept outside of Linear. I’d love to be able to easily retroactively communicate with all my customers regardless of if we find a resolution tomorrow or in a year from now.
