One thing we’ve been looking for is a better way to communicate important updates and releases to our support team.
For example, it would be great to have a native feature in Intercom where we could create an informational banner or card that appears when an agent logs in, highlighting important updates, new processes, releases, or other things they need to be aware of.
At the moment, we rely on external tools like Slack and Notion for this, which means important information can easily get missed or require agents to check multiple places.
We’re trying to bring as much of this workflow as possible into Intercom, so having these updates directly where agents already work would make them much easier to see and, hopefully, more effective.
Ideally, these could also be targeted to specific teams or roles and dismissed once read.