As of now, the Glossary only controls how terms are translated in outgoing messages. It does not apply to incoming customer messages.
Fin guidance can’t rewrite or “correct” how inbound customer messages are translated in the Inbox either.
Goal: to control how terms are translated in inbound messages.
Use case: to ensure Fin connects with the correct internal knowledge or concept when translating phrases or messages from other languages, e.g. the same concept can be referred in a very specific phrase in a specific language that if translating literally will never get to the right reference.