Recently, I noticed that when replying to a conversation in the Inbox queue, the page automatically scrolls to the bottom of the selected sorting view (e.g. Waiting since).
I understand that when I or a teammate replies, the conversation moves to the bottom of the sorted list. However, previously, sending a reply did not automatically take me to the bottom page.
This new interface makes it hard to scroll back up to the next oldest conversation in the queue, especially when managing a high volume of conversations.
- Is this an intentional change in the recent Inbox update?
- If possible, could the view remain at the current position after sending a reply, so we can continue working through the queue more efficiently? Or add a toggle at the top that lets people choose which interface they prefer.