This idea is to create the ability to include schedules with specific dates such as holidays.
Currently, when a holiday is coming, we update the workflow with a holiday message and revert it at the end of the holiday. This is not optimal.
Having the ability to set specific dates scheduled that we can reference in the workflows would be more efficient.
With the option to select dates and times, and classify them in categories (open hours, closed hours, holidays, outage), we would then in the workflows create paths such as open hours, closed hours, holidays, outage, and the conversations would take the path according to the date and time. This makes it much easier for handling holidays, open hours, closed hours, weekends.
Example:
In the screenshot below, the dates are set. So that in the workflow, the conversations take the path of the active schedule.
Additionally, imagine just have to toggle outage=on and the conversation automatically take the outage path, instead of having to update a workflow and then revert the changes. A workflow should support different paths based on hours with more automation than the current configuration. Example here with different outage scenario, just the need to activate it and the conversations would take the respective path configured in the workflow.
