Hello,
I noticed that the new Intercom Customer Satisfaction report no longer includes a chart that displays CSAT remarks from customers at a glance, without requiring the use of the chart drill feature.
This does not seem to be possible either when creating custom reports.
This appears to be a regression compared to the legacy report, which provided this functionality.
Adding extra steps to access this information reduces efficiency and creates unnecessary frictions.
Thank you for considering this feedback.
