Currently, the volume shown in Conversation Topics reports only includes conversations captured through automatic keyword tracking.
If a conversation is manually tagged with a topic (e.g., “Reset password”) because it wasn’t detected by keywords, it is not included in the reported volume for that topic.
This leads to an inaccurate overview of the actual conversation volume.
Suggestion:
Include both automatically detected and manually tagged conversations in the total topic volume shown in reports. This would provide a more accurate representation of the real demand for each topic.