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Increase attachments maximum size

Related products:Core Inbox
  • November 4, 2024
  • 1 reply
  • 28 views

Don't scroll past! Give an upvote if you want to avoid the risk of losing attachments without even knowing it.

 

The current 20 MB limit for incoming email attachments is absolutely ridiculous in 2024!

Even worse - when email attachments exceed this limit, they are silently rejected with zero notification to either the sender or the organization. This is completely unacceptable for a paid business solution!

AT MINIMUM, you should implement notifications when email attachments are rejected. Better yet, increase this laughably low limit to match modern standards.

As a paying customer, I find this situation absurd. Please address this ASAP.

 

1 reply

Jennifer K
Intercom Team
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  • Intercom Team
  • November 12, 2024

Hi @Alex Rublev 

Jennifer from Intercom

Thanks for this feedback, I’ll let our Product Team know this is a feature you are eager for 🤞

Whenever we do release new features, we announce them on the Product Changes page, so I would recommend keeping an eye there too.